Retroid Pocket 5 | Set Select

• For Neo Retro and Android consoles, the average delivery time is 7-15 working days.
  
• Shipping is direct from factory in China.
  
• The consoles are equipped with the latest firmware version.
  
• Shipping and import charges are included, you only pay the displayed price.
  
• The tracking number is sent as soon as the console is shipped and can be tracked on our website as well as on the carriers' platforms.
  
• Before shipping, the average processing time is 24-48 hours, which may be extended in the event of stock shortages, manufacturer restocking or circumstances impacting logistics.
  
• You can subscribe to 100% Delivery Insurance to benefit from a guaranteed new shipment in the event of delivery failure due to loss or theft certified by the carrier.
  
• In accordance with European legislation, you can return your product for exchange or refund within a statutory period of 14 days.

Information on guarantees

Consoles can be exchanged or repaired within 3 months of purchase, when the observed anomaly is identified by the manufacturer and there is a software or hardware support solution.

Most cases encountered by customers can be resolved remotely by communicating the appropriate instructions.

Examples
- Charging fault: battery no longer charges
- Boot failure: the console does not start

Other cases will require the product to be returned to our premises for examination.

Third-party software and OS warning:

After-sales service cannot intervene if the console has undergone a hardware or software modification not covered by the manufacturer. The manufacturer cannot intervene in this case either. The console cannot be supported, replaced, or refunded if a software modification is made by the user.

If you use third-party software that modifies the original OS, a warning must be mentioned on the website offering this modification, warning you that there is no possibility of recourse against the manufacturer and/or retailer if the console is damaged after this modification.

If the console goes into "brick" mode with a modification that went wrong, this damage is usually irreversible.

Alternative OSes are only considered if they are supported by the manufacturer (e.g. Garlic on the original RG35XX is supported, Onion for Miyoo Mini Plus is supported, Crossmix for Trimui Smart Pro is not supported).

If you have modified the console with third-party software, we can help you return to the original OS, if and only if this operation is still possible despite the modification with third-party software.

Third-party applications that are not the original ones are not covered by console manufacturers or distributors like DOCK & PLAY. If you have any questions, please contact us .